Our Process for Better Business IT Help to Make Computers “Just Work!”
From a business owner’s or manager’s perspective, IT resources can only be good or evil for your small to midsize business (SMB). There is no in-between.
IT can enable a more profitable, efficient, and successful organization.
IT can become an expense-hogging nightmare, chipping away at your time and resources.
Do you feel like you’re constantly battling the evil scenario? It’s time you discovered the Tech Eagles—where better business IT help is as easy as 1-2-3! Here’s our customer-focused process.
1. Schedule a Call
Set up your free online consultation to learn about our Network and Cybersecurity Report and Action Plan.
2. Assess Your Network
We conduct a comprehensive network and cybersecurity assessment over the course of two business weeks.
3. Review With an Expert
We review the findings of the Network and Cybersecurity Report and Action Plan to address your business goals and your company’s security.
Don’t Suffer with Lazy IT Support for Your Business—Tech Eagles is Different
Are you fed up with your current IT support resource? Is IT costing you a lot but offering you questionable value? It doesn’t have to be like this. Your technology can absolutely drive better revenue for your business.
How? Proactive, professional IT support services from Tech Eagles. We promise:
- You’ll never pay for technology you don’t want or need – We take your specific business and budgetary needs into account.
- Your minor tech problems won’t become business-halting disasters – We keep an eye on your technology with proactive 24/7 monitoring and support to find and fix IT issues fast.
- Your bottom line will get a boost – Addressing your technology needs proactively rather than reactively just costs less. And our predictable monthly pricing model allows you to plan.
- You’ll be satisfied with our service, or you don’t pay – We offer a 100% Unconditional Satisfaction Guarantee and do whatever it takes to make you a happy customer!
Need Even More Reasons to Trust in Tech Eagles to Be Your IT Guides?
Discover even more what we do to provide the most capable business IT help for the Tri-Cities area of Tennessee, Southwestern VA, and within the Panama City area on Florida’s Gulf Coast.
- No “geek speak!” We answer your questions in plain English.
- Service in 60 minutes (or less!), guaranteed!
- Our customers are the heroes, and we treat you like it.
We Always Honor Our Client Bill of Rights
Tech Eagles provides your business with superior technical support while simultaneously providing industry-leading customer satisfaction and service. This entitles you to a long list of rights as our valued client.
- You have the right to expect and demand complete satisfaction from the information technology and technical services you receive from Tech Eagles. We pledge to deliver exemplary service, on-time and within your budget.
- You have the right to individual attention and dedication—fast. We pledge to acknowledge your request within one business hour and to fix your problems quickly. For monthly contract clients who have a critical problem (an issue preventing someone from working), we pledge to dispatch a technician to your office ASAP, but absolutely no later than 4 business hours after the work is requested.
- You have the right to get answers to your questions in PLAIN ENGLISH. We pledge to recommend options for accomplishing your objectives and answer your questions in terms that you can understand.
- You have the right to expect Tech Eagles to sustain the highest levels of personal accountability, professional commitment, and employee empowerment in your every interaction with our organization. We pledge to treat you with the utmost levels of courtesy, responsiveness, integrity, and respect. We pledge to ensure that your relationship with us is a pleasant and cooperative experience.
- You have the right to expect us to lead the way in fostering and implementing innovation and creativity in our service offerings through an unyielding commitment to providing the best technology and services possible. We pledge to provide exceptional technology for your business and the best technical talent to manage it.
- You have the right to understand every aspect of our business policies and support procedures. We pledge to make it easy for you to communicate with our staff and receive answers to any questions you have.
- You have the right to receive the best value in computer and network support services in return for placing your trust in us and giving your business to us. We pledge to explain all of the costs up front so that there are no hidden fees or unexpected costs.
- You have the right to have us attend to the details of each issue, question, and request you have. We pledge to listen respectfully to your concerns and create a solution that adequately addresses every detail.
- You have the right to a single company you can contact for all your technical issues or concerns. We pledge to help with any IT-related issue in your business, including any technology vendors you have, effectively giving you “one throat to choke.” Ask us, and we’ll either fix it or figure out how to get the proper vendor to fix it.
Our goal is to provide superior service so that Information Technology becomes leverage to increase efficiency and increase profits rather than “just a cost.” This creates a “benefit loop” for us and our clients.
Consistently serving our clients with excellence motivates them to refer us to other growth-minded business leaders who become new clients. Curious about what they have to say?
Why Trust the Tech Eagles Team with Your IT Support Management?
I have high standards for my own business, and for any company connected to mine. Holston IT is such a company. I am happy to have them by my side, enabling me to better serve my clients.”
An efficient and reliable computer network is essential to our business success. Also, we must be sure we have reliable backup copies of our critical data. The peace of mind I have from knowing our backups and network are secure is priceless.
Holston IT has an easy-to-use, affordable, and comprehensive solution for addressing HIPAA Compliance. We are very serious about protecting the privacy of our patients, and thankful to have Holston IT helping us maintain the high security we require.”